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Author: Cornelius Tjahjono Kuntjoro,dr.,MPH.,Dr.PH | Year rising: 2011 Grade health care is a careful and centered health service on customers, needs, and hope. It is voiceed from a customer-centered service, composed with the aim of inviteing a healthcare practitioner to transform a way of view, which is originally oriented as a customer-oriented. This book is a revision of the first and compiled edition book to help healthcare practitioners in understanding of simple health care quality and reference to starting to apply quality management to work health care institutions, as well as for students Which take majors in health fields, such as medical, dentist, public health, nursing, as well as girth, both in strata 1 and strata 2 baskets.