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For most people, great conversation doesn't come naturally. Whether you're an introvert who agonizes over what to say or an extrovert who has no trouble talking-but forgets to listen-you'd probably like to improve your conversational skills. By harnessing the strengths of your personality style and employing practical tools for success, you will be able to 1. start, continue, and end a conversation 2. listen more effectively 3. enjoy yourself in the process