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HOW TO USE THE COOKIE CUTTER: To prevent sticking, please make sure that you dip first the cookie cutter into the flour. Dust and spread a little amount of flour into your fondant or cookie dough before each cookie/fondant is cut out. Make sure that dough/fondant is not to thick so that it won't stuck your fondant or dough into the cutter. Pay particular attention to the areas on the cutters where there is a lot of detail, making sure flour gets into all the little corners since that is where sticking is most likely to be a problem. We generally recommend cutters 3 inch and smaller for fondant or décor, 4 inch and above for cookies, 2 to 2.5” for cupcake size. This is just a rule of thumb, for specific sizing details (if not listed), please contact us. The depth size is designed to be used both for fondant and cookies. If you have specific size requirement, you must contact us so we can customize based on your needs. • Material: PLA food grade plastic. DO NOT EXPOSE to direct heat and do not put the cutters in a dishwasher. It could melt, warp or otherwise damage the PLA. Use soft bristle brush to clean the cutter/stamp with warm soapy water. It would be best to not use these on warm or hot dough. Doing so may cause the cookie cutter to split/fall apart. • Our products are NOT factory made. Cutters are printed as they are ordered. We do not keep a stock of printed cutters on hand. • COLOR OF PRODUCTS MAY CHANGE WITHOUT PRIOR NOTICE. Please note that cutter color may vary depends on the availability. • NO RETURN NO EXCHANGE POLICY. If you have any problems or concerns after receiving your order, please message us directly before placing your review so we can resolve the issue right away TERMS AND CONDITIONS 1. NO CANCELLATION OF ORDERS ONCE PLACED. 2. PLEASE MAKE SURE THAT SOMEONE IS AVAILABLE TO SETTLE YOUR PAYMENT FOR COD IF EVER YOU ARE NOT AVAILABLE AT HOME. FAILURE TO PAY WILL BE BLOCKED. Please respect our time and effort printing and preparing for your order(s). 3. WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGES CAUSED BY THE COURIERS AS WE SHIPPED YOUR ORDER/S IN GOOD CONDITION. 4. PLEASE MAKE IT A HABIT TO CHECK THE STATUS OF YOUR PACKAGE FIRST BEFORE YOU SEND US FOLLOW UPS REGARDING ITS STATUS. 5. ALL SHIPPING MAY BE SUBJECTED FOR DELAYS DUE TO UNFORESEEN CIRCUMSTANCES BEYOND OUR CONTROL THAT MAY AFFECT THE DELIVERY TIME. 6. WE CANNOT ACCEPT RUSH ORDERS DURING THIS PANDEMIC. OUR TIME AND WORKFORCE ARE LIMITED DUE TO COVID19. Please read and review the terms and conditions before you place your order. Placing your order means you agree with our terms and conditions. Thank you