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Plasticine tools are auxiliary tools for children's pottery and mason work, allowing children to use their imagination to make super work.EN71 / CE / SGS / CPSIA / FDAFAQQ: The product has missing or broken part when you receive? A: Please let us know which is missing, we will arrange resend Q: What can I do when purchase protection time is running out? A: If your purchase protection time is running out but still have not receive the package, please contact us to extend it. Q: The Product packaging? A: We pack it with Bubble bag without original package. If you need it, please contact us to add some fee for box freightAbout deliveryQ:Do you have a certificate for your dental gel products? A: Yes dear, Our products are: FDA/ BPA Free/ EN71-3/ Australian Standard Certificate...... Q:How long does it take for the parcel to be received after the parcel is shipped? A: DHL/ UPS/ Aramex about 8-10days. Fedex about 3-5days. AliExpress Standard Shipping about 25-45days. China Post Ordinary Small Packet Plus about 45-60days. Q: Do you have a factory? A: Yes dear, We have the team in China, and we design and sell our own products. And we accept customized products, such as brand customization, personalization customization, product customization... Q ; When can we receive the parcel? E-packet: about 25days Express: 8-10days Fedex IP: 3-5days AliExpress Standard Shipping: about 25dyas China Post Ordinary Small Packet Plus: 45-60days If you know more about the use and customization of products, you can always contact us and look forward to hearing from you. Thank you.Service TimeBeijing: From 9:00 am to 18:00 pm London: From 2:00 am to 11:00 pm Moscow: From 4:00 pm to 13:00 pm New York: From 21:00 pm to 6:00 amBrand StoryHRDELAO is a professional brand of Toy in the China. We have our own factory and supply a large number of wholesales. And we have a professional development and design team in the world, with a number of product patents and copyrights. A comprehensive service team solves any customers’ problems. At the same time, the company provides exclusive sales channels for VIP customers, customized, designed, communicated and other VIP customer special services.